Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Texas; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits programs aligned with

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Opportunity to Become a Brand Affl

Training and Development

Global Team of People who celebrate

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and strong daily performance on the sales floor.

Scheduled hours are part-time (12–16 per week) with weekend and holiday availability; this role focuses on driving customer experience, product knowledge, and brand culture while supporting store operations.

Qualifications

• High School Diploma or G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Team leadership

Adaptability

Detail orientation

Initiative

Energetic and outgoing

Fashion trend knowledge

Education

High School Diploma / G.E.D.

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure quality in-store experiences and strong daily performance on the sales floor.

Scheduled hours are part-time (12–16 per week) with weekend and holiday availability; this role focuses on driving customer experience, product knowledge, and brand culture while supporting store operations.