Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Clarksburg (MD); On-site; USD 24,000 - 34,000; Part time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Opportunities for career advancement

Brand affiliate program

Training and development

Global team

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to supervise the sales floor, coach Brand Reps and Stock Associates, and drive exceptional customer experiences while achieving daily sales targets.

The role includes opening/closing routines, POS operation, omni-channel order fulfillment, and maintaining visual displays. You will analyze reports, protect assets, and embody the brand culture. Schedule includes 12–16 hours weekly with weekend availability.

Qualifications

• High School Diploma/GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required; leadership of groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing and assertive; take initiative and show confidence.
• Master adaptability and balance multiple tasks while being detail oriented.

Responsibilities

• Perform opening and closing routines.
• Operate register/POS systems.
• Fulfill OMNI Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Energetic

Assertive

Initiative

Adaptability

Time management

Education

High School Diploma/GED or equivalent

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to supervise the sales floor, coach Brand Reps and Stock Associates, and drive exceptional customer experiences while achieving daily sales targets.

The role includes opening/closing routines, POS operation, omni-channel order fulfillment, and maintaining visual displays. You will analyze reports, protect assets, and embody the brand culture. Schedule includes 12–16 hours weekly with weekend availability.