Retail Floor Lead and Customer Experience Coach

Abercrombie & Fitch Spain, SL; Fairview Heights (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Brand Affiliate program

Training and Development

Global team that celebrates you

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to support store leadership, coaching Brand Reps and Stock Associates, and driving daily sales on the floor. You’ll guide customers and ensure quality service while maintaining visual displays and inventory controls.

The role emphasizes strong communication, adaptability, and a proactive work ethic. Expect weekend availability and varying hours during peak seasons.

Qualifications

• High School Diploma or GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; leadership of groups is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal and communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks with attention to detail.

Responsibilities

• Open and close store routines.
• Operate register/POS systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Strong communication

Interpersonal skills

Customer focus

Adaptability

Education

High School Diploma/G.E.D. preferred

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to support store leadership, coaching Brand Reps and Stock Associates, and driving daily sales on the floor. You’ll guide customers and ensure quality service while maintaining visual displays and inventory controls.

The role emphasizes strong communication, adaptability, and a proactive work ethic. Expect weekend availability and varying hours during peak seasons.