Floor Lead & Customer Experience Coach

A&F Stores, Inc.; Town of Florida (NY); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Payroll benefits programs

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate program

Training and development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a quality in-store experience. You will act as Floor Supervisor, coaching teammates and driving daily sales through strong customer engagement.

This role requires flexibility to cover 12–16 hours weekly, with weekend and holiday availability. You will open/close routines, operate POS, maintain visual displays, analyze reports, and uphold brand values on the floor.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.
• Engage in applied learning and proactive thinking.
• Exhibit a strong work ethic.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Customer focus

Communication skills

Interpersonal skills

Adaptability

Education

High School Diploma / GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a quality in-store experience. You will act as Floor Supervisor, coaching teammates and driving daily sales through strong customer engagement.

This role requires flexibility to cover 12–16 hours weekly, with weekend and holiday availability. You will open/close routines, operate POS, maintain visual displays, analyze reports, and uphold brand values on the floor.