Retail Floor Lead & Customer Experience Coach

Abercrombie & Fitch Spain, SL; Strongsville (OH); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career Advancement Opportunities

Brand Affiliate Opportunity

Training and Development

Global Team Collaboration

Job summary

Abercrombie & Fitch Co. is seeking a Part-Time Key Lead to supervise on the sales floor, coach brand representatives, and ensure store operations run smoothly. You will support customer experiences, execute opening/closing routines, and assist with inventory and display standards.

The role emphasizes strong communication, adaptability, and a proactive approach to team leadership, with weekend availability and peak-season hours as needed.

Qualifications

• Must maintain a strong customer focus.
• Excellent interpersonal and verbal communication skills.
• Demonstrate adaptability and flexible thinking on the sales floor.
• Show initiative and energy in guiding Brand Reps and Stock Associates.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and drive sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decisions.
• Protect Store Assets and manage Inventory Control.
• Represent the Brand and uphold company culture.

Skills

Customer focus

Interpersonal skills

Communication skills

Adaptability

Team collaboration

Education

High School Diploma/G.E.D. preferred, or equivalent

Job description

Abercrombie & Fitch Co. is seeking a Part-Time Key Lead to supervise on the sales floor, coach brand representatives, and ensure store operations run smoothly. You will support customer experiences, execute opening/closing routines, and assist with inventory and display standards.

The role emphasizes strong communication, adaptability, and a proactive approach to team leadership, with weekend availability and peak-season hours as needed.