Retail Floor Leader & Customer Experience Coach

A&F Stores, Inc.; Westlake (OH); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Merchandise discount

Career advancement opportunities

Training and development

Brand Affiliate opportunities

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a quality in-store experience and strong store performance. You will lead by example, coach teams, and help maintain brand standards on a daily basis.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge, and inventory control, with a focus on customer experience and brand culture across peak periods.

Qualifications

• High School Diploma/GED preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience not required.
• Experience in leading groups or teams preferred.

Responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Leadership experience

Education

High School Diploma/GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to guide Brand Reps and Stock Associates on the sales floor, ensuring a quality in-store experience and strong store performance. You will lead by example, coach teams, and help maintain brand standards on a daily basis.

Responsibilities include opening/closing routines, POS operation, omni-channel fulfillment, product knowledge, and inventory control, with a focus on customer experience and brand culture across peak periods.