Retail Floor Lead & Customer Experience Champion

Rhone; Chicago (IL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Generous clothing discount

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. in Chicago seeks a Retail Key Holder to lead on the floor, welcome customers, and represent our brand with authenticity and pride.

You will open and close the store, mentor teammates, and ensure the store runs smoothly while delivering an exceptional customer experience. You’ll build relationships, deepen product knowledge, uphold Rhone’s visual merchandising standards, and collaborate with management to meet goals.

Qualifications

• Willing to work a flexible schedule including evenings, weekends, and holidays.
• Available to work a minimum of 30+ hours/4 days a week.
• Must adhere to scheduled shifts with punctuality.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Interpersonal skills

Customer service

Time management

Multitasking

Positive attitude

Tech literacy

Open to feedback

Team collaboration

Job description

Rhone Apparel, Inc. in Chicago seeks a Retail Key Holder to lead on the floor, welcome customers, and represent our brand with authenticity and pride.

You will open and close the store, mentor teammates, and ensure the store runs smoothly while delivering an exceptional customer experience. You’ll build relationships, deepen product knowledge, uphold Rhone’s visual merchandising standards, and collaborate with management to meet goals.