Retail Floor Leader: Elevate Customer Experience & Team

Rhone; Bellevue (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Clothing discount

Bonus program

401(k) plan

Job summary

Rhone Apparel, Inc. in Bellevue, WA, seeks a Retail Key Holder to lead on the sales floor, open/close the store, and be an ambassador of Rhone's values.

You will mentor staff, deliver on-the-floor coaching, and ensure exceptional customer experiences while upholding visual standards. Ideal candidates are passionate about fitness, can work a flexible schedule including evenings and weekends, and are comfortable using technology to engage customers and teammates.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and an upbeat personality.
• The ability to utilize technology effectively and engage with customers and your team to meet goals.
• The willingness to learn, be open to feedback and take action as required.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Interpersonal communication

Customer service

Organizational skills

Time management

Multitasking

Positive attitude

Tech savvy

Willingness to learn

Team player

Job description

Rhone Apparel, Inc. in Bellevue, WA, seeks a Retail Key Holder to lead on the sales floor, open/close the store, and be an ambassador of Rhone's values.

You will mentor staff, deliver on-the-floor coaching, and ensure exceptional customer experiences while upholding visual standards. Ideal candidates are passionate about fitness, can work a flexible schedule including evenings and weekends, and are comfortable using technology to engage customers and teammates.