Retail Floor Lead & Customer Experience Champion

Rhone; Ardmore (PA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Generous clothing discount and monthly

Bonus Incentive Program

401(k) plan with Company matching

Job summary

The Retail Key Holder at Rhone will lead on-floor operations, modeling exceptional customer service and product knowledge while guiding a team toward delivering a premium shopping experience. You will open/close the store as needed and act as a representative of Rhone’s values on a daily basis.

You will mentor teammates, provide real-time feedback, and ensure visual merchandising standards are maintained. This role requires a passion for fitness and a collaborative, proactive mindset.

Qualifications

• Strong interpersonal communication and customer service skills.
• Strong organizational, time management and multitasking skills.
• A positive attitude and an upbeat personality.
• The ability to utilize technology effectively and engage with customers and your team to meet goals.
• The willingness to learn, be open to feedback and take action as required.
• Ability to learn procedural knowledge acquired through on-the-job training.
• Ability to handle customer interactions and potential issues/concerns courteously and professionally.
• Ability and desire to work in a tight-knit team environment.

Responsibilities

• Act as the leader on the floor, driving store vision and purpose on the floor, as well as acting as the point of contact for all customer service and operational questions
• Mentor team members by being visible and setting an example for what great customer experience and product knowledge looks like
• Deliver in-the-moment feedback and recognition to Retail Sales Associates as needed, both new and tenured
• Foster and support a productive employee culture
• Gather feedback from customers, store team members, and via observation to report to store management team
• Deliver results while putting the customer first and applying an omni-channel mindset Build relationships with customers, team members and business partners
• Be a Rhone product knowledge expert educating customers on features and benefits
• Assess the customer’s individual needs providing product recommendations
• Maintain presentation of the sales floor, product, signage, and displays in accordance with Rhone’s visual merchandising standards
• Work with store management to ensure shipping and receiving are processed in accordance with Company standards
• Maintain a neat and organized stockroom in accordance with Rhone’s organizational standards
• Take initiative by jumping in on any task, asking questions and sharing ideas
• Demonstrate inclusive behavior across team and customers

Skills

Interpersonal communication

Customer service

Organizational skills

Time management

Multitasking

Positive attitude

Tech literacy

Feedback mindset

On-the-job learning

Team collaboration

Job description

The Retail Key Holder at Rhone will lead on-floor operations, modeling exceptional customer service and product knowledge while guiding a team toward delivering a premium shopping experience. You will open/close the store as needed and act as a representative of Rhone’s values on a daily basis.

You will mentor teammates, provide real-time feedback, and ensure visual merchandising standards are maintained. This role requires a passion for fitness and a collaborative, proactive mindset.