Retail Floor Lead & Customer Experience Champion

Page Mechanical Group, Inc.; Ardmore, Northern (PA, KY); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Company Health Benefits

Generous clothing discount and annual/

Quarterly clothing allowance

Bonus Incentive Program

401(k) plan with Company matching

Job summary

Rhone Apparel, Inc. is seeking a Retail Key Holder in Ardmore, PA, to lead daily operations on the sales floor and ensure an exceptional customer experience.

The role involves mentoring team members, managing shifts, and acting as a brand ambassador who upholds Rhone's values on grit, responsibility, excellence, and teamwork. You will maintain store presentation, support omni-channel efforts, and work with management on shipping/receiving.

Qualifications

• Strong interpersonal communication and customer service skills.
• Ability to mentor team members and lead on the sales floor.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Act as the leader on the floor, driving store vision and serving as the contact for customer service and operations questions.
• Mentor team members by modeling great customer experience and product knowledge.
• Deliver in-the-moment feedback and recognition to Retail Sales Associates.
• Foster a productive employee culture and gather feedback from customers and team members.
• Maintain shielded omni-channel relationships and educate customers on Rhone products.
• Assess customer needs and provide product recommendations.
• Keep sales floor, signage and displays aligned with visual merchandising standards.
• Coordinate with store management on shipping/receiving and keep stockroom organized.
• Take initiative and contribute ideas while demonstrating inclusive behavior.

Skills

Customer service

Leadership

Communication

Teamwork

Job description

Rhone Apparel, Inc. is seeking a Retail Key Holder in Ardmore, PA, to lead daily operations on the sales floor and ensure an exceptional customer experience.

The role involves mentoring team members, managing shifts, and acting as a brand ambassador who upholds Rhone's values on grit, responsibility, excellence, and teamwork. You will maintain store presentation, support omni-channel efforts, and work with management on shipping/receiving.