Retail Experience Lead - Vision & Service Excellence

Warby Parker; Paramus (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k)

Paid holidays

Vacation days

Parental leave

Short-term disability

Employee stock purchase plan

EAP

Free eyewear

Job summary

Warby Parker is seeking a Sales Supervisor to deliver exceptional customer experiences across our U.S. retail stores. You will share Warby Parker's story on the floor, participate in process improvements, and lead floor activities in the absence of a manager.

Ideal candidates bring 6+ months of retail leadership, outstanding communication, and a hands-on, entrepreneurial approach to elevating the glasses-shopping experience for customers and teammates alike.

Qualifications

• 6+ months in a management position in a retail setting.
• Exceptional interpersonal and communication skills for top-notch customer service.
• Ability to remain cool under pressure and adapt quickly.
• Entrepreneurial spirit and proactive approach to improvement.
• Curious and eager to learn with a positive energy.
• A team player who helps customers and teammates alike.

Responsibilities

• Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present.
• Open and close the store.
• Communicate Warby Parker's values and brand philosophy to customers.
• Promote an efficient, inclusive, and service-minded retail environment.
• Demonstrate product knowledge and offer honest style advice.
• Dream up innovative ways to reinvent the glasses-shopping experience.
• Foster an inclusive culture by treating customers and colleagues with respect.

Skills

Retail leadership

Customer service

Communication

Team player

Problem solving

Adaptability

Job description

Warby Parker is seeking a Sales Supervisor to deliver exceptional customer experiences across our U.S. retail stores. You will share Warby Parker's story on the floor, participate in process improvements, and lead floor activities in the absence of a manager.

Ideal candidates bring 6+ months of retail leadership, outstanding communication, and a hands-on, entrepreneurial approach to elevating the glasses-shopping experience for customers and teammates alike.