Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Long Beach (CA); On-site; USD 2,466,000 - 2,535,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Health benefits

Paid holidays

Paid time off

Job summary

The TJX Companies, Inc. seeks a front-end supervisor at our Long Beach store to drive an outstanding customer experience and lead Associates on the sales floor.

You will train staff, coordinate POS coverage, and promote loyalty programs while ensuring store standards and compliance with labor policies. Ideal candidates bring retail leadership experience, strong communication, and merchandising knowledge, plus the ability to adapt to busy, multi-tasking shifts including nights and weekends.

Qualifications

• Available to work flexible schedule, including nights and weekends.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to respond appropriately to changes in direction or unexpected situations.
• Team player, working effectively with peers and supervisors.
• Able to train others.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Leadership experience

Retail experience

Multitasking

Merchandising

Communication skills

Training others

Team player

Flexible schedule

Job description

The TJX Companies, Inc. seeks a front-end supervisor at our Long Beach store to drive an outstanding customer experience and lead Associates on the sales floor.

You will train staff, coordinate POS coverage, and promote loyalty programs while ensuring store standards and compliance with labor policies. Ideal candidates bring retail leadership experience, strong communication, and merchandising knowledge, plus the ability to adapt to busy, multi-tasking shifts including nights and weekends.