Customer Experience Lead, Front End & Loyalty

The TJX Companies, Inc.; Spencer (IA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contribution

Employee assistance program (EAP)

Paid holidays

Bereavement leave

Health/dental/vision insurance

Scholarship program

Job summary

TJ Maxx, part of The TJX Companies, Inc., is seeking a Front-End Leader to promote an outstanding customer experience in a fast-paced retail environment. You will guide Associates, manage POS coverage, and coach teams to deliver courteous service and loyalty program participation.

Join a Fortune 100 company renowned for its off-price leadership. This role requires flexibility for nights and weekends, with a focus on training, teamwork, and in-store safety and compliance.

Qualifications

• Experience in retail, with at least 1 year in retail operations.
• Leadership experience of at least 6 months in a team setting.
• Strong communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front-end principles.
• Flexibility to work nights and weekends.

Responsibilities

• Promote an excellent customer experience at the front of the store.
• Lead and mentor Associates, ensuring courteous service and loyalty program promotion.
• Assign registers, coordinate breaks, and manage POS coverage.
• Train and coach staff on personalizing the customer experience.
• Address customer concerns promptly and maintain store standards.
• Ensure compliance with labor laws, policies, and safety procedures.
• Support store shrink reduction goals and program adherence.
• Collaborate with management on priorities and progress updates.

Skills

Merchandising techniques

Customer service

Communication skills

Multitasking

Team training

Leadership experience

Organizational skills

Job description

TJ Maxx, part of The TJX Companies, Inc., is seeking a Front-End Leader to promote an outstanding customer experience in a fast-paced retail environment. You will guide Associates, manage POS coverage, and coach teams to deliver courteous service and loyalty program participation.

Join a Fortune 100 company renowned for its off-price leadership. This role requires flexibility for nights and weekends, with a focus on training, teamwork, and in-store safety and compliance.