Retail Experience Lead — Fans & Sales

Fanatics; Austin (TX); On-site; USD 1,791,000 - 2,480,000; Full time

Job summary

Fanatics is a leading global sports brand and retailer, seeking a Retail Associate to deliver exceptional fan experiences. The role emphasizes BOLD leadership, data-driven insights, and operational support during home games and events.

You will greet fans, make personalized recommendations, and ensure a top-notch shopping experience while maintaining store standards and professionalism. The position requires a flexible schedule including evenings and game-day shifts.

Qualifications

• Experience in retail, customer service, or hospitality is preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and events.
• Strong communication, interpersonal, and teamwork skills.
• Ability to stand, walk, and lift merchandise up to 25 pounds.

Responsibilities

• Greet fans and ask questions to enhance their shopping experience.
• Make product recommendations based on observations and conversations.
• Process sales transactions using the Fanatics POS system.
• Maintain professional standards and positively represent the Fanatics brand.
• Collaborate with team and management to support events and game days.
• Identify opportunities to improve processes or fan experiences.

Skills

Customer service

Communication

Teamwork

Flexibility

Reliability

Education

High school diploma or equivalent

Tools

POS System

Job description

Fanatics is a leading global sports brand and retailer, seeking a Retail Associate to deliver exceptional fan experiences. The role emphasizes BOLD leadership, data-driven insights, and operational support during home games and events.

You will greet fans, make personalized recommendations, and ensure a top-notch shopping experience while maintaining store standards and professionalism. The position requires a flexible schedule including evenings and game-day shifts.