Game-Day Retail Associate — Fan Experience Lead

Fanatics Commerce; Washington (District of Columbia); On-site; USD 25,000 - 28,000; Full time

Job summary

Fanatics Commerce is seeking a Retail Associate to deliver fan-focused service and execute on game days and events. The role emphasizes bold service, data-driven insights, and maintaining high store standards.

You will greet fans, make recommendations, process sales with the Fanatics POS, and help ensure a top-notch shopping experience. Strong communication and reliability are required, with evenings, weekends, and events common.

Qualifications

• 18 years of age or older.
• Experience in retail, customer service, or hospitality preferred.
• Ability to work evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, and lift merchandise up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Responsibilities

• Greet fans and assist shoppers to create an enjoyable experience.
• Process sales transactions via the Fanatics POS.
• Maintain the highest standards of professionalism and customer service for the Fanatics Brand and teams.
• Collaborate cross-functionally to drive shared goals and outcomes.
• Identify opportunities to improve processes or fan experiences and act with urgency.

Skills

Customer service

Communication

Teamwork

Flexible schedule

Attendance

Fast-paced environment

Lifting up to 25 lbs

Education

High school diploma or equivalent

Tools

POS system

Job description

Fanatics Commerce is seeking a Retail Associate to deliver fan-focused service and execute on game days and events. The role emphasizes bold service, data-driven insights, and maintaining high store standards.

You will greet fans, make recommendations, process sales with the Fanatics POS, and help ensure a top-notch shopping experience. Strong communication and reliability are required, with evenings, weekends, and events common.