Retail Experience Lead: Customer Service & Loyalty

The TJX Companies, Inc.; Madison (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Contributions

Health care

Dental/Vision

Paid holidays

Life insurance

Disability insurance

Scholarship program

Adoption assistance

Job summary

Marshalls in Madison, WI is seeking an enthusiastic retail leader to promote an excellent customer experience and supervise front-end operations. You will guide Associates, train on loyalty programs, manage registers, and ensure safety and store standards are met.

The role requires 1 year of retail and 6 months of leadership experience, with flexibility for nights and weekends. Competitive pay and benefits are provided.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Able to train others.
• Team player, working effectively with peers and supervisors.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks according to store plan and priorities.
• Communicates with management and Associates on priorities and progress.
• Promotes credit and loyalty programs and supports shrink reduction goals.
• Promotes safety and maintains a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication

Organizational skills

Train others

Team player

Job description

Marshalls in Madison, WI is seeking an enthusiastic retail leader to promote an excellent customer experience and supervise front-end operations. You will guide Associates, train on loyalty programs, manage registers, and ensure safety and store standards are met.

The role requires 1 year of retail and 6 months of leadership experience, with flexibility for nights and weekends. Competitive pay and benefits are provided.