Customer Experience Lead — Front End & Loyalty Programs

The TJX Companies, Inc.; Folsom (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k)

Health benefits

Job summary

Marshalls is seeking a customer-focused leader to oversee front-of-store operations, ensuring prompt and courteous service and active promotion of loyalty programs. You will train Associates, manage POS coverage, and maintain a clean, organized environment.

The role emphasizes coaching on personalized service, honoring store policies, and partnering with management on training needs while promoting safety and compliance. Weekend availability is required.

Qualifications

• Strong communication and organizational skills with attention to detail.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Promote an excellent customer experience and lead front-of-store operations.
• Assign registers, coordinate breaks, and ensure proper POS coverage.
• Mentor Associates on front-end principles and loyalty programs.
• Promote safety, labor law compliance, and store policies.
• Address customer concerns promptly and maintain a clean, organized store.

Skills

Communication skills

Organizational skills

Leadership

Teamwork

Job description

Marshalls is seeking a customer-focused leader to oversee front-of-store operations, ensuring prompt and courteous service and active promotion of loyalty programs. You will train Associates, manage POS coverage, and maintain a clean, organized environment.

The role emphasizes coaching on personalized service, honoring store policies, and partnering with management on training needs while promoting safety and compliance. Weekend availability is required.