Customer Experience Lead - Front End & Loyalty Coach

The TJX Companies, Inc.; Rockville (MD); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

Health benefits

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Life insurance

HSA

Job summary

Marshalls in Rockville is seeking a front-end supervisor to lead Associates, promote an excellent customer experience, and support loyalty programs. You will train staff, coordinate register coverage, and ensure store standards are met.

Qualified candidates have 1 year of retail and at least 6 months in a leadership role, with strong communication, organization, and multitasking abilities. A flexible schedule including nights and weekends is required.

Qualifications

• 1 year retail experience and 6 months leadership experience.
• Flexible schedule including nights and weekends.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking and adapting to changes.
• Ability to train others.

Responsibilities

• Promotes an excellent customer experience and loyalty programs.
• Oversees front-of-store Associates and POS coverage.
• Trains and mentors Associates on front-end principles.
• Assigns registers and coordinates breaks for all Associates.
• Addresses customer concerns promptly, ensuring a positive experience.
• Ensures adherence to labor laws and store policies.
• Promotes safety and supports shrink reduction goals.
• Other duties as assigned.

Skills

Strong communication

Merchandising techniques

Multi-tasking

Team player

Training others

Attention to detail

Job description

Marshalls in Rockville is seeking a front-end supervisor to lead Associates, promote an excellent customer experience, and support loyalty programs. You will train staff, coordinate register coverage, and ensure store standards are met.

Qualified candidates have 1 year of retail and at least 6 months in a leadership role, with strong communication, organization, and multitasking abilities. A flexible schedule including nights and weekends is required.