Frontend Customer Experience Lead

National Black MBA Association; Wisconsin Rapids, Northern (WI, KY); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/dental/vision insurance

Paid holidays/vacation/sick

Adoption assistance

Job summary

Marshalls in Wisconsin Rapids is hiring a front-of-store leader to promote an excellent customer experience. You will supervise Associates, ensure courteous service, and help drive loyalty programs while maintaining a clean, organized store.

The role requires one year of retail and at least six months in a leadership role, strong merchandising sense, and solid communication and mentoring abilities; the position offers a varied schedule including nights and weekends with starting pay between

Qualifications

• 1 year of retail experience.
• 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others.

Responsibilities

• Promotes a positive customer experience.
• Oversees front-of-store Associates.
• Leads by example in customer service and loyalty programs.
• Trains and mentors Associates on front-end principles.
• Allocates registers and coordinates breaks.
• Addresses customer concerns promptly.
• Ensures adherence to labor laws and store policies.
• Promotes safety and maintains a clean, organized store.
• Supports management on training needs.
• Assists with credit and loyalty programs.

Skills

Customer service

Merchandising

Multi-tasking

Communication

Organizational skills

Training others

Team player

Leadership

Tools

POS system

Job description

Marshalls in Wisconsin Rapids is hiring a front-of-store leader to promote an excellent customer experience. You will supervise Associates, ensure courteous service, and help drive loyalty programs while maintaining a clean, organized store.

The role requires one year of retail and at least six months in a leadership role, strong merchandising sense, and solid communication and mentoring abilities; the position offers a varied schedule including nights and weekends with starting pay between