Assistant Store Manager: Lead Customer Experience & Sales

Pottery Barn; Arlington (VA); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Generous discount on all Williams-Son术

401(k) plan and other investment机会

Wellness program that supports health

Paid vacations and holidays (full-time

Health benefits, dental and vision

Job summary

Williams-Sonoma, Inc. in San Francisco is seeking an Assistant Manager of Sales and Service to support the management team in delivering World‑Class service.

You will serve as a role model for building relationships with customers and maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. You will lead the team to create an exceptional customer experience and exceed sales goals, coach staff on success and challenges, and use Selling Essentials

Qualifications

• 2-3 years of previous retail sales experience or management experience in a customer service related field.
• Excellent communication, organization and leadership skills.
• Great time management skills and ability to execute multiple tasks and appropriately manage competing priorities.

Responsibilities

• Leads the store team to create an exceptional experience for customers and exceed sales goals.
• Ensure the sales floor is adequately staffed from a sales and tactical perspective while serving as a role model for sales associates in sales generation and service by prioritizing the customer experience.
• Reinforce customer service principles by coaching staff on their successes and challenges.
• Utilize Selling Essentials and training resources to educate team on product, improve selling skills and achieving business goals.
• Create and ensure a positive environment where all associates are treated fairly and with dignity in accordance with our People-First Philosophy.
• Ensure timely resolution of client service issues including delivery/pick-up and outstanding issues through effective use and management of client information reporting system.

Skills

Communication skills

Organization

Leadership

Critical thinking

Time management

Job description

Williams-Sonoma, Inc. in San Francisco is seeking an Assistant Manager of Sales and Service to support the management team in delivering World‑Class service.

You will serve as a role model for building relationships with customers and maintain presence through store supervision to ensure appropriate staff coverage in all areas of the store. You will lead the team to create an exceptional customer experience and exceed sales goals, coach staff on success and challenges, and use Selling Essentials