Retail Donor Lead: Materials Handling & Ops (Flexible Shifts)

Goodwill Industries of Middle Tennessee, Inc.; Franklin (VA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health and Prescription Insurance

403(b) Retirement Plan

Paid Vacation

Holiday

Sick Leave

Paid Bereavement Leave

Employee Assistance Program

Job summary

Goodwill Industries of Middle Tennessee, Inc. in Franklin is seeking a Retail Donor Specialist - Materials Handler Team Lead.

You will lead and coach Donor Specialists and Material Handlers, ensuring friendly donor interactions, accurate donation processing, and safe, efficient front-end and backroom operations. This role supports daily workflow, trains new staff, upholds safety standards, and partners with store leadership to meet performance targets while delivering GREAT donor care and

Qualifications

• High School Diploma or equivalent required.
• Associate's degree preferred in business, logistics, supply chain, retail operations or related field.
• Strong communication and teamwork skills with customer-service focus.

Responsibilities

• Provide GREAT donor care by greeting donors and coaching staff to deliver a positive donor experience.
• Supervise day-to-day activities and prioritize tasks based on donor volume and operational needs.
• Coordinate movement of donations and support backroom organization for efficient workflow.
• Support safety, cleanliness, and compliance across donation areas and equipment.

Skills

Leadership

Communication

Coaching

Flexibility

Safety awareness

Education

High School diploma

Associate's degree

Tools

Outlook

Excel

Word

Job description

Goodwill Industries of Middle Tennessee, Inc. in Franklin is seeking a Retail Donor Specialist - Materials Handler Team Lead.

You will lead and coach Donor Specialists and Material Handlers, ensuring friendly donor interactions, accurate donation processing, and safe, efficient front-end and backroom operations. This role supports daily workflow, trains new staff, upholds safety standards, and partners with store leadership to meet performance targets while delivering GREAT donor care and