Retail Donor Lead: Donor Experience & Operations

Goodwill Industries of Middle Tennessee; Franklin (VA); On-site; USD 36,000 - 56,000; Full time

Job summary

Goodwill Industries of Middle Tennessee in Franklin is seeking a Retail Donor Specialist - Materials Handler Team Lead to guide donation operations and backroom activities. You will provide hands-on leadership to Donor Specialists and Material Handlers, ensuring adherence to safety, process standards, and donor care.

You will oversee daily donation intake, coordinate movement of donations, and maintain organized workspaces while coaching teammates to meet performance goals and service

Qualifications

• High School Diploma or equivalent
• Associate’s degree in business, logistics, supply chain, management, retail operations, or related field preferred
• 1–2 years of experience in production, warehouse, retail, or logistics
• Strong communication skills, both oral and written
• Ability to stay organized and manage multiple priorities
• Ability to follow established processes and safety practices
• Ability to train, coach, and develop staff
• Ability to stand, walk, and move during shifts
• Flexibility to work weekends and holidays

Responsibilities

• Lead Donor Specialists / Material Handlers on shift.
• Coach team to deliver a mission-aligned donor experience.
• Oversee donation intake and backroom operations.
• Ensure safety standards and proper use of equipment.
• Coordinate movement of donations between areas.
• Communicate workflow needs to Retail Leadership.

Skills

Strong communication

Organizational skills

Attention to safety

Adaptability

Team leadership

Donor service

Training & coaching

Outlook/Word/Excel

Customer service oriented

Stand/walk/move during shifts

Education

High School Diploma or equivalent

Associate’s degree in business/logistics/management/retail operations

Tools

None

Job description

Goodwill Industries of Middle Tennessee in Franklin is seeking a Retail Donor Specialist - Materials Handler Team Lead to guide donation operations and backroom activities. You will provide hands-on leadership to Donor Specialists and Material Handlers, ensuring adherence to safety, process standards, and donor care.

You will oversee daily donation intake, coordinate movement of donations, and maintain organized workspaces while coaching teammates to meet performance goals and service