Donor Experience & Backroom Logistics Specialist

Goodwill Industries of Middle Tennessee, Inc.; Smyrna (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Donor Specialist - Materials Handler Associate in Smyrna, TN.

This role focuses on delivering a great donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the DEC, to support production and store replenishment. Under store leadership, the role balances donor service, safety, productivity, and accuracy in a fast-paced environment, upholding Goodwill’s mission and

Qualifications

• High School Diploma or equivalent preferred.
• Experience in retail, donation intake, production, warehouse, or customer-facing roles preferred.
• Bilingual language skills preferred.

Responsibilities

• Deliver excellent donor experience while greeting donors and guiding them through donations.
• Support backroom operations with safe, accurate handling and movement of donated goods.
• Follow safety policies and housekeeping standards to maintain a safe workplace.
• Maintain flexibility to work evenings, weekends, and holidays as needed.

Skills

Donor experience

Material handling

Safety procedures

Customer service

Flexible schedule

Education

High School Diploma

Job description

Goodwill Industries of Middle Tennessee, Inc. is seeking a Retail Donor Specialist - Materials Handler Associate in Smyrna, TN.

This role focuses on delivering a great donor experience while safely receiving, handling, and moving donated merchandise through backroom operations, including the DEC, to support production and store replenishment. Under store leadership, the role balances donor service, safety, productivity, and accuracy in a fast-paced environment, upholding Goodwill’s mission and