Lead Direct Shopping Services Supervisor

The GIANT Company; Halifax Township (PA); On-site; USD 36,000 - 52,000; Full time

Job summary

The GIANT Company in Halifax Township, PA is seeking a dedicated team member to deliver outstanding customer service and train GIANT Direct Shoppers. You will support GIANT Direct operations and help manage the in-store process with a focus on customer satisfaction.

Join a collaborative, inclusive team and uphold safety standards while engaging customers and colleagues across the store. This role emphasizes training, scheduling, and performing essential functions.

Qualifications

• Meets minimum age requirements (based on state regulations).
• Must be authorized to work in the U.S.
• Must communicate and understand company policies and safety regulations to perform duties satisfactorily.
• Must meet ergonomic and physical requirements, with or without reasonable accommodation.
• Must meet performance standards including regular attendance.
• Must be able to use or learn to use equipment and tools for the job.
• Excellent interpersonal, organizational, communication, and customer service skills.
• Problem solver willing to learn multiple tasks and technical requirements.
• Ability to use computers and other communication systems to perform job functions.

Responsibilities

• Promotes positive customer engagement through customer service
• Fosters a positive and inclusive work environment
• Responsible for training, reports, paperwork, ordering of supplies/equipment, and scheduling
• Competent and efficient in all roles of the GIANT Direct process
• Manages GIANT Direct operations in accordance with standard practices of the department
• Leads a team using good judgement in team member delegation, empowerment, and follow-up to provide exemplary customer service
• Supervises performance of all duties and responsibilities of GIANT Direct team members, driving accountability while fostering engagement
• Works with store and department management to provide feedback and address operational issues
• Handles customer questions, comments, and complaints

Skills

Customer service skills

Interpersonal communication

Team leadership

Problem solving

Computer skills

Safety awareness

Tools

POS systems

Job description

The GIANT Company in Halifax Township, PA is seeking a dedicated team member to deliver outstanding customer service and train GIANT Direct Shoppers. You will support GIANT Direct operations and help manage the in-store process with a focus on customer satisfaction.

Join a collaborative, inclusive team and uphold safety standards while engaging customers and colleagues across the store. This role emphasizes training, scheduling, and performing essential functions.