Retail Department Training Lead

Floor & Decor; Las Vegas (NV); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Insurance plans

Job summary

Floor & Decor in Las Vegas, NV is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge. You will guide teams to deliver accurate, helpful service and ensure experts understand merchandising and installation basics.

The role emphasizes coaching, certifications, and adherence to safety and pricing standards while supporting showroom operations and customer interactions.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Act in line with company values.
• Follow safe lifting SOPs.
• Teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Provide direction to product sales specialists for excellent customer service.
• Complete all product specialist certification courses.
• Understand merchandise and installation.

Skills

Customer service experience

Verbal & written communication

Fast-paced environment multitasking

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor in Las Vegas, NV is seeking a trainer for Product Sales Specialists to elevate customer service and product knowledge. You will guide teams to deliver accurate, helpful service and ensure experts understand merchandising and installation basics.

The role emphasizes coaching, certifications, and adherence to safety and pricing standards while supporting showroom operations and customer interactions.