Retail Department Lead & Training Coach

Floor & Decor; Leesburg (VA); On-site; USD 24,796 - 34,440; Full time

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role emphasizes leading training, maintaining high standards of customer interaction, and ensuring proper merchandising within the department.

Responsibilities include certs completion, safety compliance, and supporting showroom operations while upholding Floor & Decor values and policies.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent education/experience.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists.
• Provide exceptional customer service and product information to customers.
• Ensure accurate merchandising, pricing and department organization.
• Oversee certification courses and safety procedures, including forklift proficiency.

Skills

Communication skills

Customer service

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role emphasizes leading training, maintaining high standards of customer interaction, and ensuring proper merchandising within the department.

Responsibilities include certs completion, safety compliance, and supporting showroom operations while upholding Floor & Decor values and policies.