Assistant Department Manager: Training & Merchandising Lead

Floor & Decor; Las Vegas (NV); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Employee stock plan

Referral bonus

Insurance plans

Paid time off

Job summary

Floor & Decor in Las Vegas, NV is seeking a trainer for Product Sales Specialists. The role focuses on developing team skills to deliver exceptional customer service and accurate product knowledge in a fast-paced retail environment.

The trainer leads certification courses, reinforces core retail principles, and ensures merchandise presentation and pricing align with planograms. You will also coordinate forklift certification, inventory needs, and smooth showroom flow while supporting a positive

Qualifications

• High School Diploma or GED is required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Act and work in a manner consistent with company's core values.
• Demonstrate understanding of safe lifting practices and SOPs.
• Drive and teach the basic P's of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Provide direction to product sales specialists for high-quality customer service.
• Complete all product specialist certification courses.
• Understand merchandise and installation.
• Manage department merchandising, pricing and organization.
• Communicate SOPs and changes to associates.
• Complete forklift proficiency testing and certification.
• Communicate inventory needs to management.
• Direct and assist showroom merchandise flow.
• Validate product placement and pricing.
• Greet customers and assist with questions and selections.
• Process customers at checkout using POS.
• Handle refunds/exchanges per guidelines.
• Present 'how-to' classes to customers.
• Follow cash, check, and card procedures.

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Floor & Decor in Las Vegas, NV is seeking a trainer for Product Sales Specialists. The role focuses on developing team skills to deliver exceptional customer service and accurate product knowledge in a fast-paced retail environment.

The trainer leads certification courses, reinforces core retail principles, and ensures merchandise presentation and pricing align with planograms. You will also coordinate forklift certification, inventory needs, and smooth showroom flow while supporting a positive