Retail Department Lead & Training Coach

Floor & Decor; Fountain Valley (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k match

Employee stock purchase plan

Medical, Dental, Vision insurance

Job summary

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. This role focuses on leading training, maintaining standards, and supporting staff in a fast-paced retail environment.

Responsibilities include coaching team members, certifying product knowledge, and guiding customers from inquiry to checkout while upholding company values and safety procedures.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Ensure a positive shopping experience with exceptional customer service and product information.
• Train and develop Product Sales Specialists.
• Greet customers and assist with product questions and selections.

Skills

Customer service

Communication skills

Multi-tasking

Sales experience

Education

High School Diploma or GED

Tools

Forklift certification

Job description

Floor & Decor is seeking a dedicated trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. This role focuses on leading training, maintaining standards, and supporting staff in a fast-paced retail environment.

Responsibilities include coaching team members, certifying product knowledge, and guiding customers from inquiry to checkout while upholding company values and safety procedures.