Retail Department Leader – Customer Experience & Sales

michaels; Massachusetts; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

Job summary

Michaels Stores in Wareham, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach the team, manage SOPs, and support omni-channel initiatives like BOPIS and Same Day Delivery, while ensuring adherence to brand standards and company programs.

Qualifications

• 3+ years retail leadership experience.
• Ability to lead front-end and service operations.
• Strong customer service and coaching skills.

Responsibilities

• Lead and coach store team to meet selling standards and KPIs.
• Oversee front-end, service operations and POS systems.
• Drive customer experience and loyalty program enrollment.
• Provide MOD coverage and maintain store conditions.
• Ensure BOPIS and Same Day Delivery execution.
• Develop team through onboarding and training.
• Protect assets and reduce shrink through compliant operations.

Skills

Retail leadership

Customer focus

Team coaching

Operations management

Tools

POS systems

Self-checkout kiosks

Job description

Michaels Stores in Wareham, MA is seeking a Sales Manager to lead a high-performing selling culture across the store, drive sales results, and deliver an engaging customer experience.

You will supervise front-end and service operations, coach the team, manage SOPs, and support omni-channel initiatives like BOPIS and Same Day Delivery, while ensuring adherence to brand standards and company programs.