Retail Department Lead - Training & Customer Experience

Floor & Decor; North Richland Hills (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k with company match

Medical, Dental, Vision insurance

Paid vacation and sick time

Paid holidays and personal holiday

Volunteer Time Off

Job summary

Floor & Decor in North Richland Hills, TX is seeking a Store Trainer to develop and coach Product Sales Specialists, ensuring customers have a positive shopping experience with exceptional service and informed product guidance. Responsibilities include leading training programs, certifying staff, managing merchandising, pricing and showroom presentation, and communicating SOPs.

Minimum qualifications: high school diploma or GED, 1 year in customer service or sales, and strong verbal and written

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Lead and train Product Sales Specialists to deliver outstanding customer service.
• Ensure customers receive product information and guidance.
• Complete product specialist certification courses.
• Oversee merchandising, pricing, and department organization.
• Communicate standard operating procedures to associates.
• Complete forklift proficiency testing and certification.
• Assist customers with product questions and selections.
• Process checkout and handle refunds/exchanges per guidelines.
• Present 'how-to' classes to customers.
• Maintain inventory needs and price tags.

Skills

Customer service

Sales experience

Communication skills

Education

High School Diploma or GED

Job description

Floor & Decor in North Richland Hills, TX is seeking a Store Trainer to develop and coach Product Sales Specialists, ensuring customers have a positive shopping experience with exceptional service and informed product guidance. Responsibilities include leading training programs, certifying staff, managing merchandising, pricing and showroom presentation, and communicating SOPs.

Minimum qualifications: high school diploma or GED, 1 year in customer service or sales, and strong verbal and written