Retail Department Lead & Training Coach

Floor & Decor; Plano (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

401k match

Employee Stock Purchase Plan

Referral Bonus Program

Medical insurance

Paid time off

Job summary

Floor & Decor in Plano, TX is seeking a Training and Development role focused on Product Sales Specialists to deliver exceptional customer service and accurate product information. The role drives the company philosophy around the basic P’s of retail and ensures proper certification and merchandising.

Candidates should have a HS diploma and 1 year of sales/service experience. The position emphasizes safety, stock, and cashier duties in a fast-paced retail environment with the chance for career

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.

Responsibilities

• Lead and train Product Sales Specialists following company values.
• Certify product knowledge and merchandising standards.
• Direct and assist merchandise flow to the showroom floor.
• Greet customers and assist with product questions and selections.
• Process checkouts using POS and handle refunds/exchanges per guidelines.

Skills

Customer service

Communication

Multi-tasking

Sales experience

Product knowledge

Education

High School Diploma or GED

Tools

POS system

Forklift

Job description

Floor & Decor in Plano, TX is seeking a Training and Development role focused on Product Sales Specialists to deliver exceptional customer service and accurate product information. The role drives the company philosophy around the basic P’s of retail and ensures proper certification and merchandising.

Candidates should have a HS diploma and 1 year of sales/service experience. The position emphasizes safety, stock, and cashier duties in a fast-paced retail environment with the chance for career