Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Floor & Decor Holdings Inc. seeks a training-focused professional to develop Product Sales Specialists and ensure exceptional customer service. The role emphasizes understanding merchandise, installation knowledge, and maintaining accurate pricing and displays.

The position involves delivering product classes, supervising showroom readiness, and guiding associates through SOPs, while ensuring courteous customer interactions and efficient checkout processes.

Qualifications

• Minimum education: High School Diploma or GED.
• 1 year of customer service or sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet every customer in a helpful and courteous manner.
• Assist customers with product questions and selections.
• Process customers at checkout using the POS system.
• Process refunds and exchanges per guidelines.
• Present how-to classes to customers.
• Stock and tag merchandise displays as required.
• Provide direction to product sales specialists and ensure high service levels.
• Communicate SOP changes to associates in a timely manner.

Skills

Excellent communication

Customer service

Multi-tasking

Training delivery

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. seeks a training-focused professional to develop Product Sales Specialists and ensure exceptional customer service. The role emphasizes understanding merchandise, installation knowledge, and maintaining accurate pricing and displays.

The position involves delivering product classes, supervising showroom readiness, and guiding associates through SOPs, while ensuring courteous customer interactions and efficient checkout processes.