Retail Department Lead — Customer Service & Training

Floor & Decor Holdings Inc.; Shrewsbury (MA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Paid holidays

Job summary

Floor & Decor Holdings Inc. is looking to hire a trainer for Product Sales Specialists to ensure customers receive outstanding service and accurate product information.

The role focuses on coaching staff, maintaining knowledge of merchandise and installation, and guiding the sales floor to maximize customer satisfaction. Ideal candidates will have a minimum of one year in customer service or sales, strong communication skills, and the ability to thrive in a fast-paced retail environment while

Qualifications

• 1 year of customer service or sales experience or equivalent
• Excellent communication skills, verbal and written
• Ability to multi-task in a fast-paced environment
• High school diploma or GED is required

Responsibilities

• Act in line with the company’s core values and safety procedures
• Provide direction to product sales specialists to deliver high customer service
• Complete product specialist certification courses and maintain product knowledge
• Explain merchandise, installation details, pricing and promotions to customers
• Assist customers with product questions and selections and process at checkout

Skills

Communication skills

Customer service

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is looking to hire a trainer for Product Sales Specialists to ensure customers receive outstanding service and accurate product information.

The role focuses on coaching staff, maintaining knowledge of merchandise and installation, and guiding the sales floor to maximize customer satisfaction. Ideal candidates will have a minimum of one year in customer service or sales, strong communication skills, and the ability to thrive in a fast-paced retail environment while