Retail Department Lead & Sales Training Coach

Floor & Decor; Moreno Valley (CA); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

401k with match

Employee Stock Purchase Plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Paid holidays

Volunteer Time Off

Job summary

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role involves leading development efforts, driving the company philosophy around the basic P’s of retail, and maintaining high standards in merchandising and pricing.

Flexibility to train across shifts is a plus. Responsibilities include directing associates, completing certification courses, handling checkout processes, and presenting

Qualifications

• High School Diploma or GED required or equivalent experience.
• 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Provide product information and guidance to customers to aid purchasing decisions.
• Ensure showroom merchandising, pricing and product placement meet company standards.
• Complete product specialist certification courses and maintain knowledge of offerings.
• Greet customers and assist with product questions, selections, and checkout processes.

Skills

Customer service

Sales experience

Communication skills

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor is seeking a trainer for Product Sales Specialists to ensure customers receive exceptional service and accurate product information. The role involves leading development efforts, driving the company philosophy around the basic P’s of retail, and maintaining high standards in merchandising and pricing.

Flexibility to train across shifts is a plus. Responsibilities include directing associates, completing certification courses, handling checkout processes, and presenting