Retail Department Lead & Training Mentor

Floor & Decor; Moorestown Township (NJ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k with company match

Employee stock purchase plan

Medical insurance

Paid time off

Job summary

Floor & Decor Holdings Inc. is seeking a position responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience with exceptional service and product information.

The role requires a High School Diploma or GED and 1 year of customer service/sales experience or equivalent; strong verbal and written communication is essential, plus the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or GED
• 1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job
• Excellent communication skills (verbal & written)
• Ability to multi-task and work in a fast-paced environment

Responsibilities

• Act and work in a manner that is consistent with company’s core values
• Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
• Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail.
• The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
• Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
• Complete all product specialist certification courses
• Demonstrate a thorough understanding of merchandise and installation
• Ensure the overall merchandising, pricing and organization of the department
• Communicate standard operating procedure direction and changes to all associates in a timely manner
• Complete the Industrial Truck (forklift) proficiency testing and certification
• Communicate inventory needs to management
• Direct and assist the processing of merchandise to the showroom floor
• Validate all product placement and pricing within the department
• Greet every customer in a helpful and courteous manner
• Assist customers with product questions and selections
• Process customers at check-out using the point of sale (POS) system
• Process customer refunds and exchanges according to established guidelines
• Present ‘how-to’ classes to customers
• Follow established cash, check and charge card acceptance procedures
• Answer the telephone according to accepted guidelines
• Stock and tag merchandise displays as required
• Create price tags and merchandise signs

Skills

Customer service

Communication

Multi-tasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a position responsible for training and developing Product Sales Specialists and ensuring customers have a positive shopping experience with exceptional service and product information.

The role requires a High School Diploma or GED and 1 year of customer service/sales experience or equivalent; strong verbal and written communication is essential, plus the ability to multi-task in a fast-paced environment.