Retail Department Lead: Training & Customer Experience

Floor & Decor Holdings Inc.; Daytona Beach (FL); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Bonus opportunities at every level

Career advancement opportunities

Relocation opportunities across the US

401k with discretionary company match

Employee Stock Purchase Plan

Referral Bonus Program

Paid vacation

Job summary

Floor & Decor Holdings Inc. is seeking a dedicated trainer to develop and coach Product Sales Specialists in our Daytona Beach store.

You will ensure customers receive exceptional service and accurate product information while maintaining storefront merchandising and pricing standards. Responsibilities include conducting product specialist trainings, supporting inventory and showroom presentation, and guiding associates on standard operating procedures.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service/sales experience or equivalent.
• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers in a friendly, helpful manner.
• Assist customers with product questions and selections.
• Process transactions at checkout with POS system.
• Stock and tag merchandise displays and ensure pricing accuracy.
• Lead and complete product specialist certifications.
• Provide training and guidance to Product Sales Specialists.
• Maintain department merchandising and organization.
• Communicate SOP changes to associates in a timely manner.

Skills

Customer service

Sales

Communication

Multitasking

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a dedicated trainer to develop and coach Product Sales Specialists in our Daytona Beach store.

You will ensure customers receive exceptional service and accurate product information while maintaining storefront merchandising and pricing standards. Responsibilities include conducting product specialist trainings, supporting inventory and showroom presentation, and guiding associates on standard operating procedures.