Retail Department Lead & Training Coach

Floor & Decor Holdings Inc.; Austin (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Medical, Dental, Vision, Life

Job summary

Floor & Decor Holdings Inc. is seeking a Product Sales Specialist trainer to develop associates and ensure customers receive expert product information and friendly service.

The role emphasizes merchandising, pricing accuracy, and effective communication with staff and shoppers. The position involves coaching teams, maintaining showroom standards, and completing certification courses, including forklift competency where required.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong customer service and sales aptitude.
• Knowledge of basic retail operations and merchandising principles.

Responsibilities

• Lead and train Product Sales Specialists to deliver exceptional customer service.
• Oversee department merchandising, pricing, and organization to ensure a positive shopping experience.
• Provide product information, answer questions, and assist with selections.
• Process checkout, refunds, and exchanges according to company guidelines.
• Communicate SOPs and changes to associates promptly.
• Complete product specialist certification courses and forklift proficiency testing.

Skills

Customer service

Communication

Multi-tasking

Retail knowledge

Education

High School Diploma or GED

Job description

Floor & Decor Holdings Inc. is seeking a Product Sales Specialist trainer to develop associates and ensure customers receive expert product information and friendly service.

The role emphasizes merchandising, pricing accuracy, and effective communication with staff and shoppers. The position involves coaching teams, maintaining showroom standards, and completing certification courses, including forklift competency where required.