Retail Department Lead: Train & Elevate Customer Experience

Floor & Decor Holdings Inc.; Saint Petersburg (FL); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Paid vacation

Paid holidays

Volunteer Time Off

Insurance plans

Job summary

Floor & Decor Holdings Inc. is looking for a Training Lead to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and detailed product information.

The role emphasizes coaching staff, maintaining showroom merchandising, and accurate pricing and presentation while ensuring safety and SOP adherence in a dynamic store environment.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service or sales experience.
• Excellent communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide direction to product sales specialists to ensure high-quality customer service.
• Complete product specialist certification courses.
• Maintain merchandise organization, pricing, and department presentation.
• Greet customers and assist with product questions and selections.
• Process transactions at checkout using the POS system.
• Stock and tag merchandise displays; create price tags and signs.
• Communicate SOP changes to associates in a timely manner.

Skills

Customer service

Communication skills

Multitasking

Retail knowledge

Education

High School Diploma or GED

Tools

POS system

Forklift certification

Job description

Floor & Decor Holdings Inc. is looking for a Training Lead to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and detailed product information.

The role emphasizes coaching staff, maintaining showroom merchandising, and accurate pricing and presentation while ensuring safety and SOP adherence in a dynamic store environment.