Retail Department Lead: Train & Elevate Customer Experience

Floor & Decor Holdings Inc.

Saint Petersburg (FL)

On-site

USD 40,000 - 56,000

Full time

14 days+
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Benefits offered by this job

401k with company match
Employee Stock Purchase Plan
Paid vacation
Paid holidays
Volunteer Time Off
Insurance plans

Job summary

Floor & Decor Holdings Inc. is looking for a Training Lead to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and detailed product information.

The role emphasizes coaching staff, maintaining showroom merchandising, and accurate pricing and presentation while ensuring safety and SOP adherence in a dynamic store environment.

Qualifications

  • High School Diploma or GED required.
  • 1 year of customer service or sales experience.
  • Excellent communication skills.
  • Ability to multitask in a fast-paced environment.

Responsibilities

  • Provide direction to product sales specialists to ensure high-quality customer service.
  • Complete product specialist certification courses.
  • Maintain merchandise organization, pricing, and department presentation.
  • Greet customers and assist with product questions and selections.
  • Process transactions at checkout using the POS system.
  • Stock and tag merchandise displays; create price tags and signs.
  • Communicate SOP changes to associates in a timely manner.

Skills

Customer service
Communication skills
Multitasking
Retail knowledge

Education

High School Diploma or GED

Tools

POS system
Forklift certification

Job description

Floor & Decor Holdings Inc. is looking for a Training Lead to develop Product Sales Specialists and ensure customers have a positive shopping experience through exceptional service and detailed product information.

The role emphasizes coaching staff, maintaining showroom merchandising, and accurate pricing and presentation while ensuring safety and SOP adherence in a dynamic store environment.

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