Retail Department Lead: Elevate Service & Sales

E&H Ace Hardware; Boardman Township (OH); On-site; USD 33,000 - 46,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

401(k) with company match

Paid time off and holiday pay

Employee Assistance Program

Job summary

E&H Ace Hardware in Boardman, OH is hiring a Department Lead to drive sales, organize the department, and support day-to-day operations on the sales floor. This role is ideal for a team player ready to lead a product category and ensure customers receive exceptional service.

You’ll own performance, presentation, and inventory for your department, work with store leadership, participate in seasonal resets, and flex your schedule for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems and Microsoft Office is a plus.

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture.
• Answer questions, locate merchandise, and assist with in-store and online special orders.
• Promote the Ace Rewards program and help customers sign up.
• Maintain product knowledge and awareness of current promotions.
• Conduct cycle counts and maintain accurate inventory levels.
• Receive, stock, and merchandise products in your assigned department(s).
• Ensure department signage is accurate and up to date.
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas.
• Participate in seasonal resets and overall store visual standards.
• Open and/or close the store as needed and serve as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate effectively with store leadership.
• Flex your schedule to include evenings, weekends, and holidays as needed.

Skills

Customer service

Team leadership

Inventory management

Lead by example

Education

High school diploma or equivalent

Tools

Retail software systems

Microsoft Office/Teams

Job description

E&H Ace Hardware in Boardman, OH is hiring a Department Lead to drive sales, organize the department, and support day-to-day operations on the sales floor. This role is ideal for a team player ready to lead a product category and ensure customers receive exceptional service.

You’ll own performance, presentation, and inventory for your department, work with store leadership, participate in seasonal resets, and flex your schedule for evenings, weekends, and holidays.