Retail Department Lead — Customer-First Leader

E&H Hardware Group, LLC; Rocky River (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision insurance (

Job summary

E&H Ace Hardware in Ohio is seeking a Department Lead to drive sales, own department performance, and support daily store operations. You will manage inventory, maintain presentations, and ensure excellent customer service across your department.

Ideal candidates bring high school diploma, retail experience, strong product knowledge, and the ability to lead by example while collaborating with store leadership. Physical duties include lifting and standing for extended periods.

Qualifications

• High school diploma or equivalent
• Retail or customer service experience preferred
• Strong product knowledge and a willingness to learn
• Ability to lead by example and work well within a team
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus
• Strong attention to detail and ability to multitask
• Ability to lift up to 50 lbs and stand for extended periods

Responsibilities

• Deliver excellent service to every customer using E&H’s Customer First Sales Culture
• Answer questions, locate merchandise, and assist with in-store and online special orders
• Promote the Ace Rewards program and help customers sign up
• Maintain product knowledge and awareness of current promotions
• Conduct cycle counts and maintain accurate inventory levels
• Receive, stock, and merchandise products in your assigned department(s)
• Ensure department signage is accurate and up to date
• Help maintain cleanliness and organization on the sales floor, stock room, and outdoor areas
• Participate in seasonal resets and overall store visual standards
• Open and/or close the store as needed and serve as a trusted keyholder
• Monitor safety concerns and theft prevention measures
• Collaborate with team members and communicate effectively with store leadership
• Flex your schedule to include evenings, weekends, and holidays as needed

Job description

E&H Ace Hardware in Ohio is seeking a Department Lead to drive sales, own department performance, and support daily store operations. You will manage inventory, maintain presentations, and ensure excellent customer service across your department.

Ideal candidates bring high school diploma, retail experience, strong product knowledge, and the ability to lead by example while collaborating with store leadership. Physical duties include lifting and standing for extended periods.