Retail Department Lead — Customer-First Leader | PTO & 401(k)

E&H Ace Hardware; Medina (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Holiday Pay

Employee Assistance Program

Career Growth

Job summary

E&H Ace Hardware in Medina, OH is seeking a dedicated Department Lead to drive sales, maintain department organization, and support daily store operations. The role focuses on ownership of performance, presentation, and inventory within the assigned department(s), while embodying our Customer First Sales Culture.

You’ll support the store management team, collaborate with colleagues, and contribute to a seamless shopping experience for every customer, including evenings, weekends, and

Qualifications

• High school diploma or equivalent.
• Retail or customer service experience preferred.
• Strong product knowledge and a willingness to learn.
• Ability to lead by example and work well within a team.
• Familiarity with retail computer systems, Microsoft Office, or Teams is a plus.
• Strong attention to detail and ability to multitask.
• Ability to lift up to 50 lbs and stand for extended periods.

Responsibilities

• Deliver excellent service to every customer.
• Answer questions, locate merchandise, and assist with orders.
• Promote the Ace Rewards program and help sign-ups.
• Maintain product knowledge and awareness of promotions.
• Conduct cycle counts and maintain inventory levels.
• Receive, stock, and merchandise products in the department.
• Ensure department signage is accurate and up to date.
• Keep sales floor, stock room, and outdoor areas clean and organized.
• Participate in seasonal resets and store visuals.
• Open/close the store as needed and act as a trusted keyholder.
• Monitor safety concerns and theft prevention measures.
• Collaborate with team members and communicate with leadership.
• Flex schedule to include evenings, weekends, and holidays.

Skills

Customer service

Leadership

Teamwork

Product knowledge

Multitasking

Attention to detail

Physical stamina

Education

High school diploma or equivalent

Tools

Retail software

Microsoft Office / Teams

Job description

E&H Ace Hardware in Medina, OH is seeking a dedicated Department Lead to drive sales, maintain department organization, and support daily store operations. The role focuses on ownership of performance, presentation, and inventory within the assigned department(s), while embodying our Customer First Sales Culture.

You’ll support the store management team, collaborate with colleagues, and contribute to a seamless shopping experience for every customer, including evenings, weekends, and