Customer Service Supervisor — Lead Store Team

Wawa Inc.; Bellefonte (Centre County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) + matching

Education Assistance Program

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work with peer supervisors and store leaders to boost sales, keep the store safe and fully stocked, and train Associates to perform at their best.

You will support the leadership team to meet goals in sales, expenses, and Associate retention, while ensuring effective implementation of customer service programs and store policies across shifts.

Qualifications

• HS diploma or GED required.
• 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.
• Associates have the option to adopt a 4-day work week.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Strong customer service

Relationship-building

Communication skills

Supervisory experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store operations and deliver exceptional customer service. You will work with peer supervisors and store leaders to boost sales, keep the store safe and fully stocked, and train Associates to perform at their best.

You will support the leadership team to meet goals in sales, expenses, and Associate retention, while ensuring effective implementation of customer service programs and store policies across shifts.