Customer Service Supervisor — Lead Store Growth

Wawa; Scranton (Lackawanna County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Education assistance

Store discount

Paid time off

Parental leave

Wellness programs

Job summary

Wawa is seeking a Customer Service Supervisor to lead frontline teams and support store operations. You will work alongside fellow supervisors and store leaders to ensure exceptional service, drive sales, and maintain a safe, organized, and well-stocked store.

The role emphasizes coaching Associates, executing service programs, and managing cash and inventory with a focus on customer satisfaction. It offers a path to leadership within a dynamic retail environment.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ years old with reliable transportation.
• Flexible availability to work various shifts, including weekends and holidays.
• Supervisory experience, ideally in retail or food service environments, is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by performing regular cycle counts and smart ordering to help maximize sales and ensure customers find what they need.

Skills

Customer service

Communication

Leadership

Training

Education

High School Diploma

Job description

Wawa is seeking a Customer Service Supervisor to lead frontline teams and support store operations. You will work alongside fellow supervisors and store leaders to ensure exceptional service, drive sales, and maintain a safe, organized, and well-stocked store.

The role emphasizes coaching Associates, executing service programs, and managing cash and inventory with a focus on customer satisfaction. It offers a path to leadership within a dynamic retail environment.