Customer Service Supervisor: Lead, Train & Elevate Store Performance

Wawa; Yeagertown (PA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Mental health benefits

ESOP

401(k) with matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Job summary

Wawa is seeking a Customer Service Supervisor to lead store associates and collaborate with peer supervisors and store leaders to deliver outstanding customer service, boost sales, and keep the store safe, organized, and fully stocked.

You will supervise shifts, coach and train associates, and ensure consistent execution of service programs, policies, and store technology. This role includes cash handling, inventory control, and promoting a positive work environment across the team.

Qualifications

• High School Diploma or GED required.
• Must be 18+ with reliable transportation.
• Flexible availability including weekends and holidays.
• Supervisory experience preferred in retail or food service.
• Strong customer service and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support leadership to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance.
• Ensure consistent execution of customer service programs and store policies.
• Manage cash, inventory, vendor check-ins, and store safety.
• Maintain inventory accuracy with cycle counts and smart ordering.

Skills

Supervisory experience

Customer service

Communication

Relationship building

Flexible availability

Retail or food service experience

Education

High school diploma or GED

Job description

Wawa is seeking a Customer Service Supervisor to lead store associates and collaborate with peer supervisors and store leaders to deliver outstanding customer service, boost sales, and keep the store safe, organized, and fully stocked.

You will supervise shifts, coach and train associates, and ensure consistent execution of service programs, policies, and store technology. This role includes cash handling, inventory control, and promoting a positive work environment across the team.