Customer Service Supervisor – Lead Teams to Grow Sales

Wawa, Inc; Mill Hall (Clinton County); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

401(k) with employer matching

Education assistance

Store discounts

Paid time off

Parental leave

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor to lead store associates, cooperate with leadership, and ensure top-notch customer experiences across daily operations. You will drive sales, manage shift performance, and uphold safety and policies while supporting ongoing training and development.

The role emphasizes teamwork, problem-solving, and hands-on supervision of cash handling, inventory control, and store technology to keep the operation running smoothly and customer-focused.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability to work weekends and holidays.
• Supervisory experience, ideally in retail or food service.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership team to achieve store goals in sales, expenses, Associate retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology components.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory through regular cycle counts and smart ordering.

Skills

Supervisory experience

Customer service

Communication skills

Retail or food service experience

Reliability

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor to lead store associates, cooperate with leadership, and ensure top-notch customer experiences across daily operations. You will drive sales, manage shift performance, and uphold safety and policies while supporting ongoing training and development.

The role emphasizes teamwork, problem-solving, and hands-on supervision of cash handling, inventory control, and store technology to keep the operation running smoothly and customer-focused.