Customer Service Supervisor — Lead, Train & Boost Store Sales

Talentify; Fort Lauderdale (FL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, vision

ESOP (Employee Stock Ownership Plan)

401(k) + matching

Education assistance

Store discounts

Paid time off

Paid parental leave

Benefits and wellness programs

Job summary

Wawa, Inc. is seeking a Customer Service Supervisor in Fort Lauderdale to lead a team on the sales floor and support store operations. You will work with peer supervisors and store leaders to deliver outstanding customer service, boost sales, and keep the store safe and well stocked.

The role emphasizes leadership, training, and collaboration with the management team to meet goals, while maintaining a positive work environment and ensuring policy compliance.

Qualifications

• High School Diploma or GED equivalent.
• Must be 18+ with reliable transportation.
• Flexible availability for weekends/holidays.
• Supervisory experience in retail or food service is a plus.
• Strong customer service, relationship-building, and communication skills.

Responsibilities

• Deliver outstanding customer service and resolve inquiries promptly.
• Support and collaborate with leadership to achieve store goals in sales, expenses, retention and training.
• Lead, motivate, and train Associates to drive sales and performance during shift.
• Ensure consistent execution of customer service programs, policies, and store technology.
• Manage cash processes, inventory, vendor check-ins, and store safety.
• Maintain accurate inventory by cycle counts and smart ordering to maximize sales.

Skills

Customer service

Leadership

Communication

Retail/food service experience

Education

High School Diploma or GED

Job description

Wawa, Inc. is seeking a Customer Service Supervisor in Fort Lauderdale to lead a team on the sales floor and support store operations. You will work with peer supervisors and store leaders to deliver outstanding customer service, boost sales, and keep the store safe and well stocked.

The role emphasizes leadership, training, and collaboration with the management team to meet goals, while maintaining a positive work environment and ensuring policy compliance.