Retail Customer Service Supervisor - Lead POS & Team

Kohl's; Houston (TX); On-site; USD 20,000 - 28,000; Full time

Job summary

Kohl’s in Houston is seeking a Supervisor to lead point of sale and customer service operations. You will guide associates, teach, coach, and supervise to ensure consistent service and efficiency. You’ll coach staff on transactions, meet store goals, train on merchandising and product knowledge, and maintain brand standards. You will handle cash processes and protect inventory. This role emphasizes teamwork and integrity to deliver a superior shopping experience.

Qualifications

• Must be at least 18 years old.
• Experience supervising teams and coaching daily goals.
• Strong verbal and written communication skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service and a strong customer experience.
• Meet or exceed individual goals (e.g., credit, loyalty) and support storewide goals.
• Coach and train associates to execute POS and customer service standards.
• Support training on merchandising, product knowledge, and tools; uphold Kohl’s branding.
• Support inventory accuracy through merchandise disposition practices.
• Oversee daily cash-related processes including register balancing and cash handling.

Skills

Age 18+

Leadership

Communication

Flexible hours

Job description

Kohl’s in Houston is seeking a Supervisor to lead point of sale and customer service operations. You will guide associates, teach, coach, and supervise to ensure consistent service and efficiency. You’ll coach staff on transactions, meet store goals, train on merchandising and product knowledge, and maintain brand standards. You will handle cash processes and protect inventory. This role emphasizes teamwork and integrity to deliver a superior shopping experience.