Customer Service Supervisor: Lead POS & Team Coach

Kohl's; Town of Lancaster (NY); On-site; USD 31,000 - 48,000; Full time

Job summary

Kohl's is seeking an experienced Store Supervisor to lead and develop associates in point of sale and customer service. You will guide operations, coach teams, and ensure adherence to brand standards while driving a strong customer experience and store performance.

You will supervise daily service processes, assist with training on merchandising and product knowledge, and manage cash controls and inventory accuracy to support overall store results.

Qualifications

• Experience supervising teams or associates to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute transactions and create a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).

Skills

Leadership

Coaching

Communication

Customer service

Flexibility

Job description

Kohl's is seeking an experienced Store Supervisor to lead and develop associates in point of sale and customer service. You will guide operations, coach teams, and ensure adherence to brand standards while driving a strong customer experience and store performance.

You will supervise daily service processes, assist with training on merchandising and product knowledge, and manage cash controls and inventory accuracy to support overall store results.