Customer Service Supervisor: Lead Team, Elevate POS & Service

Kohl's; Simi Valley (CA); On-site; USD 32,000 - 50,000; Full time

Benefits offered by this job

WORK LIFE BALANCE (PTO, Vacation Buy,親

Health & Wellness

SAVINGS & RETIREMENT BENEFITS (401k, F

INSURANCE PROGRAMS (Life Insurance)

LIFE EVENTS (Adoption assistance)

Job summary

Kohl’s is seeking a Supervisor to lead and develop associates in point of sale and customer service, driving fast service and accurate transactions. You will coach the team, ensure adherence to standards, and support merchandising and inventory processes to uphold brand integrity.

Strong leadership and communication are required, with flexible availability including evenings and weekends to meet store needs. Join a team focused on delivering an exceptional customer experience.

Qualifications

• Experience supervising teams or associates to coach and achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends, and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute transactions and create a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute POS and customer service standards per company guidelines.
• Support training of associates on merchandising standards, product knowledge, and tools; follow Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (register and cash balancing, change orders, voided transactions, supplies, over/short research).

Skills

Supervisory experience

Customer service

Communication

Flexible availability

Job description

Kohl’s is seeking a Supervisor to lead and develop associates in point of sale and customer service, driving fast service and accurate transactions. You will coach the team, ensure adherence to standards, and support merchandising and inventory processes to uphold brand integrity.

Strong leadership and communication are required, with flexible availability including evenings and weekends to meet store needs. Join a team focused on delivering an exceptional customer experience.