Retail Customer Service Supervisor: Lead & Coach Team

Kohl's; Washington (MO); On-site; USD 24,000 - 34,000; Full time

Job summary

Kohl's in the United States is seeking a dynamic Supervisor to lead point-of-sale and customer service efforts, guiding associates to deliver fast, friendly service and accurate transactions. You will coach, develop and supervise staff, drive store goals, manage cash handling, inventory accuracy and adherence to brand standards, with opportunities to teach merchandising and product knowledge.

This role requires flexibility to cover days, nights, weekends and holidays and a commitment to

Qualifications

• Experience supervising teams or associates, coaching to achieve daily goals.
• Strong verbal and written communication and interpersonal skills.
• Flexible availability including days, nights, weekends and holidays.

Responsibilities

• Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POS and Customer Service.
• Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals.
• Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines.
• Support training of associates on merchandising standards, product knowledge, and tools; adhere to Kohl’s brand standards.
• Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices.
• Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research).
• Key holder responsibilities include opening and closing store processes, and providing direction to associates.

Skills

Team supervision

Coaching

Communication

Job description

Kohl's in the United States is seeking a dynamic Supervisor to lead point-of-sale and customer service efforts, guiding associates to deliver fast, friendly service and accurate transactions. You will coach, develop and supervise staff, drive store goals, manage cash handling, inventory accuracy and adherence to brand standards, with opportunities to teach merchandising and product knowledge.

This role requires flexibility to cover days, nights, weekends and holidays and a commitment to